ArchiMetal
ArchiMetal
Enterprise: Business Planning & Logistics business functions
Control: Manufacturing Operations & Control business functions
ArchiMetal operations
Business function
Business function (2)
Business function
Enterprise Functions
Production
Warehousing
Procurement
DC Customer relations
Distribution
DCFinance
Service
Marketing
Credit
Business function (2)
Business function (3)
Business function (4)
Business function (5)
Detailed production scheduling
Production resource management
Production tracking
Production dispatching
Production performance analysis
Product definition management
Production data collection
Production execution management
Level 0-2 functions
Batch operations
Continuous operations
Repetitive or discrete operations
Finance
Customer relationship management
Commercial
Sales
Logistics
Production
Enterprise: Research, Development & Engineering
Enterprise: Marketing & Sales
Enterprise: Customer Service
Enterprise: Material and Energy Control
Enterprise: Procurement
Enterprise: Maintenance Management
Enterprise: Quality Assurance
Enterprise: Product Inventory Control
Enterprise: Production Scheduling (Global)
Enterprise: Order Processing
Enterprise: Product Cost Accounting
Enterprise: Product Shipping Admin
Control: quality assurance
Control: Maintenance Management
Control: Material and Energy Control
Control: Production Control
Control: Product Inventory Control
Control: Production Scheduling (Local)
Enterprise-control functional interface
HQ
Production planner
Logistics planner
Business role (3)
Business role (4)
DC Benelux
Production center
Customer
Bank
PC
Distribution center
Sales representative
Manufacturing engineer
Account manager
Proposal specialist
Sales manager
Customer representative
Credit specialist
Production manager
Business Collaboration
Contract
EDI
ArchiMetal
DC East Europe
DC Spain
Production center
Production
Procurement
Sales
Logistics
DC Benelux
Distribution
Commercial
Customer relations
HQ
QualityMgt
Finance
HR
Customer
Customer Contact
Credit
Marketing
Sales manager
Sales professional
Service professional
Business intelligence analysi
Contact center agent
Supply partner
Transportation partner
Contact
Lead
Opportunity
Business actor
Supplier
Logistics Partner
Customer service
Purchasing agent
ArchiBuilder
Head of manufacturing
Head of sales
Business actor (4)
Manufacturing planner
Logistics planner
Manufacturing engineer
Transportation company
Enterprise
Customer approval service
Customer risk assessment service
Enterprise functional integration
Control functional integration
Order registration service
Invoicing service
Delivery service
Order information service
Develop contract service
Business service (2)
Metal Products and Services
HQ customer assessment service
Business service
Inquiry
New customer registered
Customer order
New customer order
Bulk order feedback
Day end
Customer order update
Customer order registered
New order received
Contract in place
New schedule acceptance
Production status request
Schedule revision confirmation
Production status
Schedule revision
Add new production schedule
New equipment confirmation
Add new equipment
Production Schedule Update (Site/Area-Specific)
Customer Information
Sales Pipeline
Customer data
Contract data
Order data
Order
Production Requirement
Production Schedule (Cell/Unit/Line-Specific)
Pricing policy
Credit risk policy
Customer credit profile
Assessment
Shipping order data
Product data
Order assessment
Bulk order data
Distributor data
Inventory data
DC order data
Production order data
Contact
Lead
Opportunity
Interaction history
Transaction History
Credit profile
Profile
Business object
Contract
Business Object
Customer
Business object (2)
Schedule Confirmation (Local)
Production capability
Process segment capability
Product segment
Segment requirement
Segment response
Business object (3)
Business object (4)
Business object (5)
Deal
Customer order data
Change order
Business object (7)
Customer signature
Business object (6)
New Order
Cancelled Order
Order History
Accepted proposal
Order Status
Schedule Confirmation (Global)
Production Confirmation
Product Definition
Production Capability
Production Schedule
Production Performance
Production schedule
Production performance
Production rule
Production request
Production response
Develop approved proposal
Plan order
Evaluate customer credit
Enter order
Activate plan
Activate delivery schedule
Develop contract
Evaluate credit risk
Approve assessment
Create customer credit profile
Define credit limit
Define payment terms
Initial profile assessment
Ask for customer risk assessment
Accept proposal
Register customer
Define pricing policy
Send to customer
Approve customer
Register order
Inform customer
Accept order
Verify total exposure to customer
Approve credit
Initial assessment
Analyze exposure
Approve credit risk assessment
Ask for order risk assessment
Create order
Inform customer
Track customer order
Receive
Prepare notification message
Send notification to customer
Process customer order
Create shipping order
Check availability
Create production order
Update customer order
Approve customer data
Business process
Business process (2)
Business process (3)
Design
Schedule
Price
Ready production line
Produce order
Send delivery orders
Reprice old order
Prepare production line
Business process 1
Business process 2
Inform customer on order
Process DC order
Register DC order
Inform DCs
Update DC order
Invoicing
Shipping
Transmit orders
Create bulk order
Transmit to production
Credit risk assessment
Analyze
Complete
Approve
Plan manufacturing
Evaluate credit
Present proposal
Enterprise application functions
Control application functions
Enterprise: Research, Development & Engineering
Enterprise: Marketing & Sales
Enterprise: Customer Service
Enterprise: Product Shipping Admin
Enterprise: Quality Assurance
Enterprise: Maintenance Management
Enterprise: Procurement
Enterprise: Material and Energy Control
Enterprise: Product Inventory Control
Enterprise: Production Scheduling (Global)
Enterprise: Order Processing
Enterprise: Product Cost Accounting
Control: quality assurance
Control: Maintenance Management
Control: Material and Energy Control
Control: Production Control
Control: Product Inventory Control
Control: Production Scheduling (Local)
CRM
Acquisition
Infrastructure
Retention
Understanding
Salesforce automation
Sales management
Acquisition: Social
Service & support productivity
Web customer Service
Billing
Field service management
Retention: Social
Cross-functional customer analytics
Sales analytics
Data management
Foundational
Deployment
Customer risk interface
Enterprise-control application interface
Change requested
Change made
New equipment requested
New schedule
Data object
Data object (2)
Data object (3)
Data object (4)
Verb: CONFIRM
Production schedule revision confirmation
Resource capability
Resource segment capability
Resource specification
Resource requirement
Resource actual
Resource capability property
Resource segment capability property
Resource specification property
Resource requirement property
Resource actual property
Verb: SYNC CHANGE
Production schedule revision
ACKNOWLEDGE
CANCEL
CHANGE
CONFIRM
GET
PROCESS
RESPOND
SHOW
SYNC ADD
SYNC CHANGE
SYNC DELETE
PUSH message
PULL message
PUBLISH message
CRM database
Data object (5)
ACKNOWLEDGE - ACCEPTED
Data object (7)
Data object (8)
Data object (9)
Data object (10)
PROCESS
ACKNOWLEDGE
New schedule ID
New equipment ID
Status requested
Status
Financial application
Customer order monitoring application
Distributers invoicing
Application component (3)
Application component (4)
Planning Module
Logistics module
Application component
CRM system
Customer data component
Contracts component
Analytics and reporting
Order management component
Customer order notifications component
Customer data management application
Order management application
Invoicing application
Shipping application
Distributors management
ERP
Materials management
Inventory
Invoicing (Distributors)
Financial application
DC order management
Financial application HQ
Production scheduliing
EAI bus
CRM
Application component (2)
BI toolset
Integrated customer-centric solution
DC Shipping application
ERP application
Production planning
Financial
Final warehouse
Create customer contract
Assess customer risk
Enterprise application integration
Control application Integration
Product availability consultation
Distributor information service
Customer administration service
Customer credit analysis service
Contract creating service
Contract printing service
Customer order administration service
Customer information service
Customer order history information service
Shipping order creation service
Bulk order transmission service
Bulk order creation service
DC orders registration service
DC orders statuses service
DC order administratoin service
Production order creation service
Customer data mgmt
Social interaction
Order status mgt
Quoting
Analytics
Query
Reporting
Sales pipeline mgmt
CRM
Total customer debt information service
Verify customer exposure service
Order administration service
Customer order tracking service
Contract creation service
Application service (2)
ERP
Application service (3)
Application service
Customer contract
Customer risk assessment
Manufacturing execution systems
Customer order status
Total customer debt
LAN
Server
Hardware
Hardware device
DBMS
Message Queuing
AIX
Operating system
Process cell controller
Production unit controller
Production line controller
Process cell unit controller
Work cell controller
Application server
Mainframe
Partition 1
Partition 2
UNIX Servers
Authentication & Authorization
Database service
Messaging service
Language service
Network service
Share unified customer data across sales processes
Enhance sales risk management
Customer data integration and standardisation
Create innovative customer services
Unified view of customer company-wide
Unified customer order view company-wide
Stop bulk-order system
On-time delivery
Business performance
Customer satisfaction
Timely order fulfilment
Complete and correct order fullfilment
Service quality
IT Goal
Business Goal
Innovate customer services
Complete building
Obtain beams
Manufacture beams
Optimize order handling
Maximization of average revenue per customer
Increase data transparency
Improve Profitability
Customer Retention
Increase sales processes coordination
Optimize processes
Improve client profiling
Improve customer relationship management
Improve marketing/service strategy
Increase coordination between sales and production processes
Underdevelopped customer relationship
Order already designed and priced
Price out-of-date
Design still valid
Too many late order fullfilments
Average revenue per customer is too low
No sales forecasing and customer history analysis possible
Suboptimal sales processes
Inefficient order fullfilment
Market pressure on service innovation
Suboptimal client profiling
Assessment
Lack of global and consistent view over customer
Lead time to customer too long
Stakeholder
Building products manufacturer
Management
Builder
Gap Baseline - Transition architecture
Gap transition architecture - Target architecture
Deployed CRM application
Redeveloped application interfaces
Deployed hardware
Revised business processes
Redesigned business processes
Redesigned business processes
Deployed Customer order monitoring application
CRM transformation
CRM transformation program
Baseline 2013
Transition architecture2014
Target architecture 2015
Current state
Transition state
Target state
Project CRM system
Business project
Work package
Work package (2)
Customer order monitoring project
CRM project
Business Transformation Project
IT Development Project
Junction
Junction
Site
Area
Process cell
Unit
Production unit
Production line
Work cell
Application
(CRM - CRM database)
(Customer data component - Customer data)
(Contracts component - Contract data)
(Order management component - Order data)
(Customer order notifications component - Order data)
(Customer order status - CRM system)
(Customer order status - EAI bus)
(Total customer debt - Financial application)
(Total customer debt - EAI bus)
(Resource actual - Resource actual property)
(Resource requirement - Resource requirement property)
(Resource specification - Resource specification property)
(Resource segment capability - Resource segment capability property)
(Resource capability - Resource capability property)
(Customer contract - Create customer contract)
(Customer risk assessment - Assess customer risk)
(Financial application - Finance)
(Customer data management application - Customer relationship management)
(Order management application - Commercial)
(Invoicing application - Commercial)
(Order management application - Sales)
(DC order management - Sales)
(Distributors management - Sales)
(Shipping application - Logistics)
(ERP - Production)
(Distributers invoicing - Sales)
(Customer risk assessment - Financial application HQ)
(CRM - ERP)
(CRM - BI toolset)
(CRM database - Customer Information)
(CRM database - Sales Pipeline)
(Customer data component - Customer contract)
(Contracts component - Customer contract)
(Customer data component - Customer risk assessment)
(Resource actual - Resource requirement)
(Resource actual property - Resource requirement property)
(Resource requirement property - Resource specification property)
(Resource specification property - Resource segment capability property)
(Resource segment capability property - Resource capability property)
(Resource segment capability - Resource capability)
(Resource specification - Resource segment capability)
(Resource requirement - Resource specification)
(Verb: SYNC CHANGE - Production schedule revision)
(CRM system - Customer data component)
(CRM system - Contracts component)
(ERP - Planning Module)
(ERP - Logistics module)
(Verb: CONFIRM - Production schedule revision confirmation)
(CRM - Acquisition)
(CRM - Infrastructure)
(Understanding - Cross-functional customer analytics)
(Understanding - Sales analytics)
(Understanding - Data management)
(Infrastructure - Foundational)
(Infrastructure - Deployment)
(EAI bus - Shipping application)
(EAI bus - Distributors management)
(Shipping application - EAI bus)
(Distributors management - EAI bus)
(DC order management - EAI bus)
(EAI bus - Invoicing (Distributors))
(EAI bus - DC order management)
(EAI bus - Order management application)
(Order management application - EAI bus)
(ERP application - Production scheduliing)
(Production scheduliing - ERP application)
(Customer order monitoring application - EAI bus)
(EAI bus - Customer order monitoring application)
(CRM system - EAI bus)
(ERP application - EAI bus)
(EAI bus - Customer data management application)
(CRM - Retention)
(CRM - Understanding)
(Acquisition - Salesforce automation)
(Acquisition - Sales management)
(Acquisition - Acquisition: Social)
(Retention - Service & support productivity)
(Retention - Web customer Service)
(Retention - Billing)
(Retention - Field service management)
(Retention - Retention: Social)
(Customer data management application - EAI bus)
(Invoicing application - EAI bus)
(Financial application - EAI bus)
(EAI bus - Financial application)
(EAI bus - Invoicing application)
(Financial application HQ - EAI bus)
(EAI bus - Financial application HQ)
(EAI bus - ERP)
(ERP - EAI bus)
(Invoicing (Distributors) - EAI bus)
(ERP - Production scheduliing)
(Production scheduliing - ERP)
(EAI bus - Financial application)
(Financial application - EAI bus)
(DC Shipping application - EAI bus)
(EAI bus - DC Shipping application)
(CRM system - EAI bus)
(EAI bus - CRM system)
(EAI bus - ERP application)
(ERP application - EAI bus)
(Customer data management application - Contract printing service)
(Customer data management application - Customer administration service)
(Customer data management application - Customer credit analysis service)
(Customer data management application - Contract creating service)
(Order management application - Customer order administration service)
(Order management application - Customer order history information service)
(EAI bus - Shipping order creation service)
(Order management application - Bulk order creation service)
(Order management application - Bulk order transmission service)
(DC order management - DC orders registration service)
(DC order management - DC orders statuses service)
(DC order management - DC order administratoin service)
(EAI bus - Total customer debt information service)
(Customer order monitoring application - Customer order tracking service)
(ACKNOWLEDGE - ACCEPTED - New schedule acceptance)
(Data object (10) - Schedule revision confirmation)
(Data object (8) - Production status)
(Data object (9) - Schedule revision)
(Data object (7) - Production status request)
(Data object (5) - Add new production schedule)
(PROCESS - Add new production schedule)
(GET - Production status request)
(SYNC CHANGE - Schedule revision)
(RESPOND - Schedule revision confirmation)
(SHOW - Production status)
(ACKNOWLEDGE - New equipment confirmation)
(PROCESS - Add new equipment)
(Customer order status - Customer information service)
(Total customer debt - Total customer debt information service)
(Verb: SYNC CHANGE - Production Schedule Update (Site/Area-Specific))
(EAI bus - Customer information service)
(EAI bus - Production order creation service)
(EAI bus - Product availability consultation)
(EAI bus - Distributor information service)
(Integrated customer-centric solution - CRM)
(CRM system - Verify customer exposure service)
(CRM system - Order administration service)
(CRM system - Customer order administration service)
(ERP application - Product availability consultation)
(ERP application - Production order creation service)
(Create customer contract - Contract creation service)
(Assess customer risk - Customer credit analysis service)
(CRM system - Customer administration service)
(CRM system - Customer credit analysis service)
(CRM system - Contract creating service)
(CRM system - Contract printing service)
(Verb: CONFIRM - Schedule Confirmation (Local))
(Resource capability - Production capability)
(Resource segment capability - Process segment capability)
(Resource specification - Product segment)
(Resource requirement - Segment requirement)
(Resource actual - Segment response)
(RESPOND - PUSH message)
(SHOW - PULL message)
(SYNC DELETE - PUBLISH message)
(SYNC CHANGE - PUBLISH message)
(SYNC ADD - PUBLISH message)
(CONFIRM - PUBLISH message)
(CONFIRM - PULL message)
(CONFIRM - PUSH message)
(ACKNOWLEDGE - PUSH message)
(CANCEL - PUSH message)
(CHANGE - PUSH message)
(GET - PULL message)
(PROCESS - PUSH message)
Realizes (Application component - Application service)
Realizes (Application service - IT Goal)
(Bulk order creation service - Create bulk order)
(Bulk order transmission service - Transmit to production)
(DC orders registration service - Register DC order)
(DC orders statuses service - Inform DCs)
(DC order administratoin service - Create shipping order)
(Distributor information service - DC order management)
(Product availability consultation - DC order management)
(Shipping order creation service - DC order management)
(DC order administratoin service - Check availability)
(DC order administratoin service - Create production order)
(DC order administratoin service - Update DC order)
(Production order creation service - DC order management)
(Customer information service - Customer order monitoring application)
(Product availability consultation - Check availability)
(Production order creation service - Create production order)
(Shipping order creation service - Create shipping order)
(Customer order administration service - Create production order)
Used by (Application service - Business process)
(Customer credit analysis service - Evaluate credit risk)
(Contract creating service - Accept proposal)
(Customer administration service - Register customer)
(Customer administration service - Define pricing policy)
(Contract printing service - Send to customer)
(Customer order administration service - Inform customer)
(Customer order administration service - Accept order)
(Customer information service - Order management application)
(Customer order history information service - Verify total exposure to customer)
(Shipping order creation service - Order management application)
(ERP - Plan order)
(CRM - Enter order)
(ERP - Activate plan)
(ERP - Activate delivery schedule)
(ERP - CRM)
(CRM system - Develop contract)
(CRM system - Register order)
(Customer order monitoring application - Track customer order)
(CRM system - Process customer order)
(ERP application - Process customer order)
(CRM system - Customer approval service)
(CRM system - Customer risk assessment service)
(Financial application - HQ)
(Enterprise application functions - Enterprise: Business Planning & Logistics business functions)
(Enterprise application integration - Enterprise application functions)
(Control application Integration - Control application functions)
(Control application functions - Control: Manufacturing Operations & Control business functions)
(Enterprise application integration - Enterprise functional integration)
(Control application Integration - Control functional integration)
(Enterprise-control application interface - Enterprise-control functional interface)
(Enterprise application integration - Enterprise: Quality Assurance)
(Enterprise application integration - Enterprise: Maintenance Management)
(Enterprise application integration - Enterprise: Material and Energy Control)
(Enterprise application integration - Enterprise: Production Scheduling (Global))
(Enterprise application integration - Enterprise: Order Processing)
(Enterprise application integration - Enterprise: Product Cost Accounting)
(Enterprise application integration - Enterprise: Product Shipping Admin)
(Enterprise application integration - Enterprise: Product Inventory Control)
(Enterprise-control application interface - Enterprise application integration)
(Enterprise-control application interface - Control application Integration)
(Control application Integration - Control: Maintenance Management)
(Control application Integration - Control: quality assurance)
(Control application Integration - Control: Material and Energy Control)
(Control application Integration - Control: Production Control)
(Control application Integration - Control: Product Inventory Control)
(Control application Integration - Control: Production Scheduling (Local))
(Enterprise application integration - Enterprise: Customer Service)
(Enterprise application integration - Enterprise: Marketing & Sales)
(Enterprise application integration - Enterprise: Research, Development & Engineering)
(CRM - ArchiMetal operations)
(Total customer debt information service - CRM system)
(Verify customer exposure service - Verify total exposure to customer)
(Order administration service - Create order)
(Order administration service - Accept order)
(Customer order administration service - Update customer order)
(Financial application - DC Benelux)
(Customer data management application - DC Benelux)
(Order management application - DC Benelux)
(Shipping application - DC Benelux)
(Invoicing application - DC Benelux)
(DC order management - Production center)
(Distributors management - Production center)
(Shipping application - Production center)
(ERP - Production center)
(Distributers invoicing - Production center)
(Customer administration service - Approve customer data)
(Enterprise: Research, Development & Engineering - Enterprise: Research, Development & Engineering)
(Enterprise: Marketing & Sales - Enterprise: Marketing & Sales)
(Enterprise: Customer Service - Enterprise: Customer Service)
(Enterprise: Material and Energy Control - Enterprise: Material and Energy Control)
(Enterprise: Procurement - Enterprise: Procurement)
(Enterprise: Maintenance Management - Enterprise: Maintenance Management)
(Enterprise: Quality Assurance - Enterprise: Quality Assurance)
(Enterprise: Product Inventory Control - Enterprise: Product Inventory Control)
(Enterprise: Production Scheduling (Global) - Enterprise: Production Scheduling (Global))
(Enterprise: Order Processing - Enterprise: Order Processing)
(Enterprise: Product Cost Accounting - Enterprise: Product Cost Accounting)
(Enterprise: Product Shipping Admin - Enterprise: Product Shipping Admin)
(Enterprise application integration - Enterprise: Procurement)
(Control: quality assurance - Control: quality assurance)
(Control: Maintenance Management - Control: Maintenance Management)
(Control: Material and Energy Control - Control: Material and Energy Control)
(Control: Production Control - Control: Production Control)
(Control: Product Inventory Control - Control: Product Inventory Control)
(Control: Production Scheduling (Local) - Control: Production Scheduling (Local))
(Acquisition - Enterprise: Marketing & Sales)
(Retention - Enterprise: Customer Service)
(Understanding - Enterprise: Marketing & Sales)
(Infrastructure - Enterprise: Customer Service)
(Infrastructure - Enterprise: Marketing & Sales)
(Understanding - Enterprise: Customer Service)
Business
(Enterprise: Marketing & Sales - Order)
(Define credit limit - Credit risk policy)
(Register customer - Customer data)
(Define pricing policy - Pricing policy)
(Send to customer - Contract data)
(Send to customer - Customer data)
(Accept proposal - Customer data)
(Define pricing policy - Customer data)
(Create customer credit profile - Customer data)
(Define payment terms - Credit risk policy)
(Initial profile assessment - Assessment)
(Define credit limit - Customer credit profile)
(Define payment terms - Customer credit profile)
(Initial profile assessment - Credit risk policy)
(Create order - Product data)
(Create order - Customer data)
(Verify total exposure to customer - Credit risk policy)
(Verify total exposure to customer - Customer data)
(Verify total exposure to customer - Order data)
(Accept order - Shipping order data)
(Approve credit - Order assessment)
(Analyze exposure - Customer data)
(Approve credit - Customer credit profile)
(Update customer order - Order data)
(Update customer order - Bulk order data)
(Inform customer - Order data)
(Inform customer - Customer data)
(Accept order - Order data)
(Inform customer - Customer data)
(Initial assessment - Order assessment)
(Create bulk order - Order data)
(Create bulk order - Bulk order data)
(Transmit to production - Bulk order data)
(Check availability - DC order data)
(Create shipping order - Shipping order data)
(Create production order - Production order data)
(Register DC order - Distributor data)
(Register DC order - Bulk order data)
(Check availability - Inventory data)
(Update DC order - DC order data)
(Approve customer - Customer data)
(Initial assessment - Credit risk policy)
(Analyze exposure - Order data)
(Evaluate credit risk - Customer credit profile)
(Evaluate credit risk - Credit risk policy)
(Marketing - Customer Information)
(Finance - Customer Information)
(Sales - Customer Information)
(Production - Customer Information)
(Logistics - Customer Information)
(Service - Customer Information)
(Logistics - Sales Pipeline)
(Sales - Sales Pipeline)
(Marketing - Sales Pipeline)
(Finance - Sales Pipeline)
(Service - Sales Pipeline)
(Production - Sales Pipeline)
(ArchiMetal operations - Customer Information)
(ArchiMetal operations - Sales Pipeline)
(Enterprise: Order Processing - Order)
(Enterprise: Order Processing - Production Requirement)
(Enterprise: Production Scheduling (Global) - Production Schedule Update (Site/Area-Specific))
(Control: Production Scheduling (Local) - Production Schedule (Cell/Unit/Line-Specific))
(Control: Production Control - Production Schedule (Cell/Unit/Line-Specific))
(Control: Production Scheduling (Local) - Production Schedule Update (Site/Area-Specific))
(Enterprise: Production Scheduling (Global) - Production Requirement)
(Enterprise: Marketing & Sales - Order Status)
(Enterprise: Order Processing - Order Status)
(Enterprise: Production Scheduling (Global) - Schedule Confirmation (Global))
(Enterprise: Order Processing - Schedule Confirmation (Global))
(Control: Production Scheduling (Local) - Schedule Confirmation (Local))
(Enterprise: Production Scheduling (Global) - Schedule Confirmation (Local))
(Control: Production Control - Production Confirmation)
(Control: Production Scheduling (Local) - Production Confirmation)
(Product definition management - Product Definition)
(Production resource management - Production Capability)
(Detailed production scheduling - Production Schedule)
(Production tracking - Production Performance)
(Approve customer data - Customer data)
(Evaluate credit risk - Customer data)
(Evaluate credit risk - Assessment)
(Create production order - Customer order data)
(Check availability - Customer order data)
(Create shipping order - Customer order data)
(Update customer order - Customer order data)
(Develop approved proposal - Contract)
(Accept proposal - Contract)
(Accept proposal - Customer signature)
Aggregate order (Commercial - Sales)
Aggregate order info (Sales - Commercial)
(Customer Information - Interaction history)
(Production performance - Production response)
(Production response - Segment response)
(Production schedule - Production request)
(Production request - Segment requirement)
(Production rule - Product segment)
(Control: Manufacturing Operations & Control business functions - Control: quality assurance)
(Control: Manufacturing Operations & Control business functions - Control: Maintenance Management)
(Control: Manufacturing Operations & Control business functions - Control: Material and Energy Control)
(Control: Manufacturing Operations & Control business functions - Control: Production Control)
(Control: Manufacturing Operations & Control business functions - Control: Product Inventory Control)
(Control: Manufacturing Operations & Control business functions - Control: Production Scheduling (Local))
(Enterprise Functions - Enterprise: Research, Development & Engineering)
(Enterprise Functions - Enterprise: Marketing & Sales)
(Enterprise Functions - Enterprise: Customer Service)
(Enterprise Functions - Enterprise: Business Planning & Logistics business functions)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Maintenance Management)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Quality Assurance)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Procurement)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Order Processing)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Cost Accounting)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Shipping Admin)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Production Scheduling (Global))
(Enterprise: Business Planning & Logistics business functions - Enterprise: Product Inventory Control)
(Enterprise: Business Planning & Logistics business functions - Enterprise: Material and Energy Control)
(Order History - New Order)
(Order History - Cancelled Order)
(HQ - Customer risk assessment service)
(Production center - Process DC order)
(DC Benelux - Develop contract)
(DC Benelux - Register order)
(DC Benelux - Transmit orders)
(DC Benelux - Invoicing)
(DC Benelux - Shipping)
(DC Benelux - Verify total exposure to customer)
(DC Benelux - Evaluate credit risk)
(HQ - Credit risk assessment)
(DC Benelux - Inform customer on order)
(Unit - Batch operations)
(Work cell - Repetitive or discrete operations)
(Production unit - Continuous operations)
(Process cell - Process cell controller)
(Production unit - Production unit controller)
(Production line - Production line controller)
(Unit - Process cell unit controller)
(Work cell - Work cell controller)
(Manufacturing engineer - Ready production line)
(ArchiMetal - Develop contract)
(HQ - Track customer order)
(Production center - Process customer order)
(HQ - Customer approval service)
(Sales representative - Enter order)
(Manufacturing engineer - Plan order)
(Credit specialist - Evaluate customer credit)
(Business Collaboration - Develop approved proposal)
(Customer representative - Accept proposal)
(Production planner - Activate plan)
(Logistics planner - Activate delivery schedule)
(Bulk order feedback - Bulk order data)
(Customer - Sales Pipeline)
(Opportunity - Sales Pipeline)
(Lead - Sales Pipeline)
(Contact - Sales Pipeline)
(Logistics - Transportation partner)
(Production - Supply partner)
(Segment response - Segment requirement)
(Production response - Production request)
(Segment requirement - Product segment)
(Product segment - Process segment capability)
(Production Schedule Update (Site/Area-Specific) - Schedule Confirmation (Local))
(Add new production schedule - New schedule acceptance)
(Production status request - Production status)
(Schedule revision - Schedule revision confirmation)
(Add new equipment - New equipment confirmation)
(Track customer order - Customer order tracking service)
(New Order - Cancelled Order)
Final products (Production - Logistics)
Final products (Warehousing - Logistics)
Final products (Warehousing - Logistics)
Final products (Production - Logistics)
(ArchiBuilder - Order History)
(Track customer order - Customer order tracking service)
Bank statement (Bank - DCFinance)
(Customer data - Customer credit profile)
(Customer credit profile - Assessment)
(Order data - Order assessment)
(Area - Process cell)
(Production line - Work cell)
(New schedule acceptance - Production status request)
(ArchiMetal operations - Business function)
(ArchiMetal operations - Business function (2))
(ArchiBuilder - Purchasing agent)
(Site - Area)
(Process cell - Unit)
(Area - Production unit)
(Area - Production line)
(Activate delivery schedule - Send delivery orders)
Contract (DC Customer relations - Customer)
Contract (DC Customer relations - Customer)
Cust. credit analysis req (DC Customer relations - Finance)
Cust.credit analysis requirement (DC Customer relations - Finance)
Cust. credit profile (DC Customer relations - Commercial)
Cust. exposure req (Commercial - DC Customer relations)
Cust. exposure req (Commercial - DC Customer relations)
Cust credit assessment (Finance - DC Customer relations)
Cust credit assessment (Finance - DC Customer relations)
Customer order (Commercial - Sales)
Delivery confirmation (Customer - Distribution)
Delivery confirmation (Customer - Distribution)
Delivery notification (Distribution - Customer)
Delivery notification (Distribution - Customer)
Equipment & process specific data (Level 0-2 functions - Production data collection)
Equipment and process specific production rules (Product definition management - Level 0-2 functions)
(Enterprise: Research, Development & Engineering - Control: Production Control)
(Enterprise: Research, Development & Engineering - Control: quality assurance)
(Control: quality assurance - Control: Production Control)
(Transmit orders - Process DC order)
(Process DC order - Transmit orders)
(Register order - Transmit orders)
(Transmit orders - Inform customer on order)
(Register order - Track customer order)
(Process customer order - Track customer order)
(Production resource management - Production dispatching)
(Product definition management - Production dispatching)
(Production resource management - Detailed production scheduling)
(Detailed production scheduling - Production tracking)
(Production tracking - Production performance analysis)
(Production data collection - Production tracking)
(Production tracking - Production dispatching)
(Production data collection - Production dispatching)
(Production dispatching - Production execution management)
(Product definition management - Production execution management)
(Production execution management - Production data collection)
(Design - Price)
(Schedule - Price)
(Design - Schedule)
GDN (Distribution - Commercial)
GDN (Logistics - Warehousing)
GDN (Logistics - Sales)
GDN (Logistics - Warehousing)
GDN (Distribution - Commercial)
GDN (Logistics - Sales)
Inquiry (Customer - DC Customer relations)
Inquiry (Customer - DC Customer relations)
Invoice (Commercial - DCFinance)
Invoice (Commercial - Customer)
Invoice (Commercial - Customer)
Invoice (Commercial - DCFinance)
New customer approved (Customer relationship management - DC Customer relations)
New customer assessment request (DC Customer relations - Customer relationship management)
Offer (Commercial - Customer)
Offer (Commercial - Customer)
Operational commands (Production execution management - Level 0-2 functions)
Operational responses (Level 0-2 functions - Production execution management)
Order (Customer - Commercial)
Order (Customer - Commercial)
Order assess. (DC Customer relations - Commercial)
Order assessment (DC Customer relations - Commercial)
Order info (Commercial - Customer)
Order info (Commercial - Customer)
Production order (Sales - Production)
Production order (Sales - Production)
Raw materials (Procurement - Production)
Raw materials (Logistics - Production)
Raw materials (Procurement - Production)
Raw materials (Warehousing - Production)
(Contract - Contract data)
(Credit risk assessment - Customer risk assessment service)
(EDI - Bulk order data)
(Inform customer on order - Order information service)
(ArchiMetal operations - Metal Products and Services)
(Invoicing - Invoicing service)
(Shipping - Delivery service)
(Register order - Order registration service)
(Develop contract - Develop contract service)
(Track customer order - Order information service)
Realizes (Business process - Business service)
Realizes (Business service - Business Goal)
Shipping order (Commercial - Distribution)
Shipping order (Sales - Logistics)
Shipping order (Commercial - Distribution)
Shipping order (Sales - Logistics)
(Enterprise: Quality Assurance - Enterprise: Business Planning & Logistics business functions)
(Enterprise: Maintenance Management - Enterprise: Business Planning & Logistics business functions)
(Enterprise: Procurement - Enterprise: Business Planning & Logistics business functions)
(Enterprise: Material and Energy Control - Enterprise: Business Planning & Logistics business functions)
(Enterprise: Product Inventory Control - Enterprise: Business Planning & Logistics business functions)
(Enterprise: Production Scheduling (Global) - Enterprise: Business Planning & Logistics business functions)
(Enterprise: Order Processing - Enterprise: Business Planning & Logistics business functions)
(Enterprise: Product Cost Accounting - Enterprise: Business Planning & Logistics business functions)
(Control: quality assurance - Control: Manufacturing Operations & Control business functions)
(Control: Maintenance Management - Control: Manufacturing Operations & Control business functions)
(Control: Material and Energy Control - Control: Manufacturing Operations & Control business functions)
(Control: Production Control - Control: Manufacturing Operations & Control business functions)
(Control: Product Inventory Control - Control: Manufacturing Operations & Control business functions)
(Control: Production Scheduling (Local) - Control: Manufacturing Operations & Control business functions)
Standards and Customer Requirements (Enterprise: Marketing & Sales - Control: quality assurance)
(Junction - Develop approved proposal)
(Junction - Plan order)
(Junction - Evaluate customer credit)
(Register customer - Evaluate credit risk)
(Evaluate credit risk - Define pricing policy)
(Define pricing policy - Accept proposal)
(Accept proposal - Send to customer)
(New customer registered - Evaluate credit risk)
(Create customer credit profile - Initial profile assessment)
(Initial profile assessment - Approve assessment)
(Define credit limit - Define payment terms)
(Create order - Verify total exposure to customer)
(Customer order - Register order)
(Analyze exposure - Initial assessment)
(New customer order - Verify total exposure to customer)
(Create bulk order - Transmit to production)
(Day end - Transmit orders)
(Initial assessment - Approve credit risk assessment)
(Verify total exposure to customer - Accept order)
(Accept order - Inform customer)
(Register DC order - Check availability)
(Check availability - Create production order)
(Create production order - Create shipping order)
(Create shipping order - Update DC order)
(Inquiry - Develop contract)
(Update DC order - Inform DCs)
(Approve customer - Define credit limit)
(Approve assessment - Approve customer)
(Approve credit risk assessment - Approve credit)
(Transmit to production - Bulk order feedback)
(Bulk order feedback - Inform customer on order)
(Update customer order - Inform customer)
(ArchiMetal operations - Metal Products and Services)
(Update customer order - Customer order update)
(Register customer - Approve customer data)
(Approve customer data - Evaluate credit risk)
(Register order - Process customer order)
(Accept order - Customer order update)
(Customer order registered - Process customer order)
(Customer order update - Track customer order)
(Create shipping order - Update customer order)
(Prepare notification message - Send notification to customer)
(Plan order - Junction)
(Enterprise functional integration - Enterprise: Business Planning & Logistics business functions)
(Enterprise functional integration - Enterprise-control functional interface)
(Control functional integration - Enterprise-control functional interface)
(Control functional integration - Control: Manufacturing Operations & Control business functions)
(Control: Product Inventory Control - Control: Production Scheduling (Local))
(Order information service - Customer)
(Invoicing service - Customer)
(Delivery service - Customer)
(Approve credit risk assessment - Customer risk assessment service)
(Register order - Customer risk assessment service)
(Metal Products and Services - Customer)
(Customer risk assessment service - Approve assessment)
(Develop contract service - Customer)
(Order registration service - Customer)
(Customer approval service - Develop contract service)
(Customer risk assessment service - Evaluate credit risk)
(Customer risk assessment service - Develop contract service)
(Site - Enterprise)
(Customer approval service - Approve customer data)
(Evaluate customer credit - Junction)
(Develop approved proposal - Accept proposal)
(New order received - Enter order)
(Enter order - Junction)
(Accept proposal - Contract in place)
(Contract in place - Activate plan)
(Activate plan - Activate delivery schedule)
(Activate delivery schedule - Ready production line)
(Ready production line - Produce order)
Technology
(UNIX Servers - Authentication & Authorization)
(Mainframe - Partition 1)
(Mainframe - Partition 2)
(Partition 2 - DBMS)
(Partition 2 - Message Queuing)
(Partition 2 - Hardware device)
(Partition 1 - DBMS)
(Partition 1 - Message Queuing)
(Partition 1 - Hardware)
(UNIX Servers - AIX)
(UNIX Servers - Operating system)
(Mainframe - Database service)
(Mainframe - Language service)
(Mainframe - Messaging service)
(Authentication & Authorization - Network service)
Realizes (Server - Application component)
Implementation & Migration
(Target architecture 2015 - CRM system)
(Target architecture 2015 - Application server)
(Target architecture 2015 - Register order)
(Transition architecture2014 - Register order)
(Target architecture 2015 - Process customer order)
(Target architecture 2015 - Customer risk interface)
(CRM transformation - Project CRM system)
(CRM transformation - Business project)
(Transition state - CRM system)
(Target state - Customer order monitoring application)
(Transition state - Approve customer data)
(Transition state - Customer approval service)
(Target state - Order information service)
(Target state - Track customer order)
(Transition state - Process customer order)
(CRM transformation program - CRM project)
(CRM transformation program - Customer order monitoring project)
(Baseline 2013 - Gap Baseline - Transition architecture)
(Gap Baseline - Transition architecture - Transition architecture2014)
(Transition architecture2014 - Gap transition architecture - Target architecture)
(Gap transition architecture - Target architecture - Target architecture 2015)
(Project CRM system - Deployed CRM application)
(Project CRM system - Redeveloped application interfaces)
(Project CRM system - Deployed hardware)
(Project CRM system - Revised business processes)
(Deployed CRM application - CRM system)
(Deployed hardware - Application server)
(Revised business processes - Register order)
(Revised business processes - Process customer order)
(Redeveloped application interfaces - Customer risk interface)
(Customer order monitoring project - Redesigned business processes)
(Customer order monitoring project - Deployed Customer order monitoring application)
(Deployed Customer order monitoring application - Customer order monitoring application)
(CRM project - Redesigned business processes)
(CRM project - Deployed CRM application)
(Redesigned business processes - Process customer order)
(Redesigned business processes - Approve customer data)
(Redesigned business processes - Customer approval service)
(Redesigned business processes - Track customer order)
(Redesigned business processes - Order information service)
Realizes (IT Development Project - Application service)
Realizes (Business Transformation Project - Business service)
(Baseline 2013 - Transition architecture2014)
(Transition architecture2014 - Target architecture 2015)
(Current state - Transition state)
(Transition state - Target state)
Motivation
(Unified view of customer company-wide - Customer data integration and standardisation)
(Complete building - Obtain beams)
(Order already designed and priced - Design still valid)
(Order already designed and priced - Price out-of-date)
(Customer satisfaction - Timely order fulfilment)
(Customer satisfaction - Complete and correct order fullfilment)
(Underdevelopped customer relationship - Suboptimal client profiling)
(Suboptimal sales processes - Average revenue per customer is too low)
(Suboptimal sales processes - Lack of global and consistent view over customer)
(Suboptimal sales processes - Inefficient order fullfilment)
(Lead time to customer too long - Inefficient order fullfilment)
(Unified view of customer company-wide - Unified customer order view company-wide)
(Average revenue per customer is too low - Customer Retention)
(Service quality - Underdevelopped customer relationship)
(Management - Service quality)
(Innovate customer services - Underdevelopped customer relationship)
(Suboptimal sales processes - Increase coordination between sales and production processes)
(Builder - Complete building)
(Builder - On-time delivery)
(Building products manufacturer - On-time delivery)
(Design still valid - On-time delivery)
(On-time delivery - Order already designed and priced)
(Building products manufacturer - Manufacture beams)
(Manufacture beams - On-time delivery)
(Complete building - On-time delivery)
(Obtain beams - Order already designed and priced)
(Management - Business performance)
(Management - Customer satisfaction)
(Timely order fulfilment - Too many late order fullfilments)
(Too many late order fullfilments - Optimize order handling)
(Average revenue per customer is too low - Maximization of average revenue per customer)
(Customer satisfaction - Builder)
(Suboptimal sales processes - Business performance)
(Suboptimal sales processes - Optimize processes)
(Service quality - Market pressure on service innovation)
(Suboptimal client profiling - Improve client profiling)
(Service quality - Builder)
(Market pressure on service innovation - Improve marketing/service strategy)
(Optimize order handling - Inefficient order fullfilment)
(Increase sales processes coordination - Lack of global and consistent view over customer)
(Lack of global and consistent view over customer - Increase data transparency)
(Lead time to customer too long - Increase coordination between sales and production processes)
(Suboptimal client profiling - Improve customer relationship management)
(Improve customer relationship management - Market pressure on service innovation)
(Business performance - Lead time to customer too long)
(Customer satisfaction - Lead time to customer too long)
(Average revenue per customer is too low - Innovate customer services)
(Unified customer order view company-wide - Increase coordination between sales and production processes)
(Enhance sales risk management - Maximization of average revenue per customer)
(Unified view of customer company-wide - Improve customer relationship management)
(Unified view of customer company-wide - Improve client profiling)
(Unified view of customer company-wide - Improve marketing/service strategy)
(Create innovative customer services - Improve customer relationship management)
(Customer data integration and standardisation - Increase data transparency)
(Unified view of customer company-wide - Increase data transparency)
(Stop bulk-order system - Optimize order handling)
(Unified customer order view company-wide - Optimize order handling)
(Share unified customer data across sales processes - Increase data transparency)
(Share unified customer data across sales processes - Increase sales processes coordination)
(Unified view of customer company-wide - Optimize order handling)
(LAN - Mainframe)
(LAN - UNIX Servers)
(Integrated customer-centric solution - CRM)
Frameworks
01. Functional enterprise-control model
Functional enterprise-control model
01-1. Summary functional enterprise-control model
01-2. Enterprise functions
01-3. Control functions
02. Activity model of production operations management
03. CRM functional model
04. Enterprise business function usage of CRM application functions
05. Equipment hierarchy
06. Message verbs by transaction models
07. Object model summary
08. ArchiMate generic example
Generated Views
Actor cooperation view for Enterprise-control application interface
Actor cooperation view for Enterprise-control functional interface
Business performance - solutions
Customer satisfaction focus - solutions
Landscape view
Motivation - business performance focus
Motivation - Customer satisfaction focus
Total view for Process cell controller
Total view for Production line controller
Implementation and Migration
CRM implementation and migration
Scenarios
01. Stakeholder
02. Order-to-contract
03. Order fulfillment
04. Change in production schedule
05. ISA-95 messages exchanged
Compare Approaches
New Order Message Flow
Views current state
Application architecture
Business functions
Contracting
Contracting_IT
Cust. services
Evaluate credit risk
Inform customer
Organisation dpts
Process DC orders
Process DCorders_IT
Register order
Register order_IT
Transmit orders to PC
Transmit orders_IT_all
Verify total exposure
Processes interdependencies
Views target state
Application architecture_new_1
Business functions_new
Contracting_new
Contracting_new_IT
CRM behavior_new_1
CRM behavior_new_2
CRM behavior_new_3
CRM behavior_new_4
CRM structure_new
Cust. services_new
Cust. services_new
Evaluate credit risk_new
Layered view
Org. structure_new
Process customer order_new
Process customer order_new_IT
Register order_new
Register order_new_IT
Track customer order_new_IT
Vision
Processes interdependencies
Paper overview
As-is Architecture
As-is Application Architecture
As-is Business Architecture
As-is Technology Architecture
To-be Architecture
To-be Application Architecture
To-be Business Architecture
To-be Technology Architecture
Architecture vision
Background and use of standards/reference models
Gap analysis and roadmaps
Paper overview
Generic ArchiMate example
Infrastructure view
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Archi®
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