Order information service
(
)
Processes interdependencies
Cust. services_new
Processes interdependencies
Layered view
CRM implementation and migration
Cust. services
Inform customer
Track customer order_new_IT
Cust. services_new
Order information service
Customer
Inform customer on order
Order information service
Track customer order
Order information service
Target state
Order information service
Redesigned business processes
Order information service